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On-the-job training helps an employee perform his/her best in the current role (View Comments)
Sheetal Srivastava
Posted On Thursday, February 18, 2010 at 07:20:37 PM
Mamta Wasan, vice president-HR and training, Fidelity National Information Services (FIS) discusses the need for HR to introduce effective on-the-job training practices
1) Experts point out that employees today are expected to become more productive and on-the-job training practices, if made mandatory, will help to achieve just that. Do you agree?
In my opinion, one should always keep oneself abreast with the latest industry trends. Once a candidate joins the workplace, multiple tools or channels can be used such as a) classroom- or instructor-led training (this is suitable for new joinees and entrylevel folks) and b) online training tools (are advisable for existing employees to up-skill, learn and grow). One can use the buddy approach by creating experts on the floor who follow the “tellshow-do”model and guide newcomers through normal as well as tricky and unusual situations. Most organisations, thus, use a blended approach – they begin with classroom training and end it with on-the-job training. Real live situations are encountered and best learnt through on-the-job training.
2) Do you think the level of on-the-job training that is imparted in employees is not sufficient to upgrade their skills?
On-the-job training helps an employee perform his/her best in the current role.To upgrade, this form of training will not suffice. Most organisations have e-learning platforms with a multitude of programs to choose from. Here, one can learn and grow at one’s own pace.This may not be related to one’s current job, but is available to employees who wish to grow.
3) What role can organisations play towards providing continued on-the-job training to employees?
Companies should have learning platforms for the supervisory staff that consists of topics they need to know as they grow in their current roles. Companies should also install development assessment centres for supervisors in order to understand the gaps they need to bridge. This is of prime importance.
4) How do you foresee this trend to pick up in the future?
There will be a greater focus on self-learning and employees will be empowered to use the intranet for e-learning and exploration. Just-in-time training is more cost-effective and should be encouraged. Employees will have to use their own resources to learn and grow.
5) How can HR conduct efficient on-the-job training sessions?
Set up an effective framework. HR should help employees choose mentors or buddies with great care. Monitor the process and ensure certifications at each level.
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