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Happy employee = Productive employee (View Comments)
Ankita Shreeram
Posted On Monday, December 07, 2009 at 01:33:11 PM
Organisations these days place greater emphasis on employees’ happiness than productivity
It seems so logical that one would only accept a job which one is capable of fulfilling. But actually taking pleasure in that job and finding it interesting is not that obvious. There are scores of employees stuck in jobs where they get good performance appraisal ratings but are not happy internally. And there are those who love what they do but never seem to be able to come up to the mark. How far will the organisation go to help the twain meet?
The focus has definitely shifted from productivity to overall job dissatisfaction. Most organisations these days believe that both factors are equally important and are willing to go the extra mile to ensure that their employees are genuinely happy. “Happy people make happy organisations. A lot of factors go into consideration such as getting good work to do, infrastructure, amenable clients, fair benchmark compensation, technical certification, opportunities for higher education, a supportive HR, approachable management and transparency in the organisation,” says Punkaj Shankar, Global Head – HR & RMG, Infogain Corporation. “If people enjoy their work, they will work better and think of ways to work better,” agrees Dharmesh Mistry, Vice President and Chief Talent Officer, Ugam Solutions Pvt. Ltd. Veena Chugh, Deputy Manager – Human Resources, Arval India Pvt. Ltd. says, “As a growing organisation we add more weight to the fact that employees are enjoying their work. We believe that if an employee truly enjoys what he does, his productivity levels are at his best.
Furthermore, when an employee is enjoying his work, he is always willing to take on more responsibility and has more ownership towards the organisation.” When you truly like what you do, the job isn’t something that you have to finish as soon as possible and then rush home. Dhananjay Bansod, Chief People Officer, Deloitte India believes that there is a direct association between enjoying one’s work and wanting to learn more. “We have observed that the learning ability is better fuelled if the person enjoys his/her work than if the person is only good at his/her work. Attrition is often strongly linked to the speed of growth that an individual desires. Reaching the next level necessitates enhancing insight into the subject depth and / or expanding the perspective around the subject. Both – enhancing insight and expanding perspective requires ability and willingness to learn. The willingness stands enhanced if the individual likes his work.”
So what happens when six months down the line, the employee’s productivity begins to wane thanks to lack of interest or other factors? “It is very important to hire the right person for the right job. So, if an employee is found to be not so good in their work / not enjoying their work so much, it means that this alignment was not correctly done. In such a case, we work with the employee to understand the inadequacies and remedy them through appropriate training. However, if the situation remains the same even after taking the corrective action, we usually part ways in the best interest of the organisation and the employee,” says Mistry.
Bansod believes that it’s an art to find the right person for the right job and thus nip problems in the bud itself. “Any HR professional’s dream is to hire people who are both - good at their work as well as enjoy their work. But the challenge is to be able to identify one in a small span of interviewing time. More often than not one stumbles upon people who need a little bit of coaching to become good or a little bit of counselling to find enjoyment in the work. When bridging the gap becomes difficult, we make an attempt to tweak the individual role in line with his/her liking,” he says.
The million dollar question which most employees would like to ask is – is it possible to learn to enjoy one’s work? “I feel that for an employee to enjoy his/her work, he/she has to start by taking ownership. Only if a person takes ownership and is fully accountable, will that person feel pride and joy in his/ her work. To excel in a position, it is also important that a person is clear about his /her role and duties. It is necessary that a person takes any task as a learning opportunity, think and approach it with an open attitude and innovative mind. It is also important to maintain a professional and positive relationship with all the co-workers,” says Rajesh Mathachan, Head of HR, Flytxt.
Most organisations feel that skills can always be upgraded if the employee is truly enthusiastic. “If the employee likes what he/ she does then skill level automatically improves as self motivation is the best method of learning and strengthening the skills,” says Ramanand Padiyar- Global Head, Human Resource, Kale Consultants Ltd. Thus, it is quite possible to find a meeting ground between ability and interest.
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